SSD CUSTOMER SERVICE POLICY September 2023

Company Name: Salford Supply Desk Ltd
Policy No.:
Policy Name: Customer Service Policy
Date: September 2023
Version: 2

Salford Supply Desk is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

Salford Supply Desk Customer Service Policy Statement

At Salford Supply Desk we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.
Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication:

We Salford Supply Desk will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency:

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints:

Salford Supply Desk seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director Salford Supply Desk in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our office.

Access to Information:

We comply fully with the provisions of the Data Protection Act 2018. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy:

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us:

Salford Supply Desk
Tel: 0161 743 3720
Email: info@salfordsupplydesk.com
Internet: www.salfordsupplydesk.com